In Lightspeed Retail POS, navigate to the sales > refund.
Note: If the Refund button isn't visible, select New Sale, then return to the Sales menu.
2. Scan your customer's receipt in the item field or type in the item that is being refunded.
3. Once the item/s to be refunded appear on the sale screen, select the green payment option.
4. The refund payment option should appear in orange. Select Gift Card.
5. Scan or enter the gift card code and then select Go.
6. Select Refund and then click Finish Sale.
This will create the refund as a gift card in your Wrapped dashboard and sync the code to all other connected sales channels, ready to be redeemed in-store and online.
If a customer with email address is attached to the refund in POS, they will also receive a digital copy of the gift card for their reference.