With Wrapped, you can process returns to a gift card - allowing you to keep more money in your business while giving your customers the flexibility to spend their credit in-store and online.
To process a return to a Wrapped gift card follow the steps below.
In Heartland Retail POS, start a new sale and select Find Ticket from the drop down menu on the left hand side. Locate the ticket by searching for the order number.
Check the item/s to be returned, and then click Return Items.
Select the reason for the return and then Return Item.
Click tender.
Choose the gift card payment type and enter in a gift card code - this can be a new code if you are issuing a physical gift card to the customer, or you can enter an existing gift card code if the customer wishes to have their return processed to an existing gift card.
Click Add Refund.
Note - the example above shows a refund to an existing gift card, with a balance of $30.81. Entering a new gift card code will not show a balance.
7. Complete the sale.
The refund will show in your Wrapped dashboard and the balance will be synced across all your connected sales channels, ready for the customer to redeem their balance in-store and online.
