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Staff training - Issuing a gift card for a return via Shopify
Staff training - Issuing a gift card for a return via Shopify
Natasha Mazey avatar
Written by Natasha Mazey
Updated over a week ago

If you want manage a return for a customer in-store by issuing a gift card for use as store credit:

  1. In the Shopify order detail page, navigate to More actions > Refund as gift card

This will load the Wrapped refund screen

2. Choose which items you'd like to issue a refund for

If you'd like to restock the item or not - you can do this at the bottom of the product list.

3. Choose your refund settings:

  • If you'd like to include tax in the refund, this will add the relative tax that was taken on each item you are issuing a refund on.

  • If you'd like to include shipping in the refund, this will add shipping that was charged for the entire order.

4. You can add an internal note which will appear only on the order notes and the order timeline (the note won't be sent to the customer).

5. Confirm the refund amount. The calculator will do it's best to calculate the refund amount, but you can also edit the refund amount to anything you want.

6. To complete the refund, click the rRefund button to create the gift card for the refund valie

You will then be redirected to the newly created gift card and this will be emailed to customer

Refund notes containing the gift card code and tags will be automatically added to the Shopify order

Please note that we DO NOT update the Shopify status.

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