When a gift card holder wants to use it to make a purchase in-store they may present either:
a. Their physical gift card (purchased in-store)
b. A digital gift card in an email (or printed version)
c. A digital gift card in Apple or Google Wallet
Add the items to the sale as normal, then select the Wrapped Gift Card button on the sales screen.
2. Select Find or activate gift card.
3. Scan the QR code using the built-in scanner (or an external barcode scanner connected to your POS), or manually enter the gift card code. Then select Find or Activate Gift Card.
Note: If a customer has forgotten their gift card, you can search for it by entering their email address into the gift card number field. This will display all active gift cards associated with their account.
4. The gift card balance and details will show and you can Pay with gift card.
Note: If the gift card balance is insufficient to cover the full purchase, you'll be returned to the sale screen. Select Payment to view the redeemed gift card amount, then choose another payment method to pay the remaining balance.
5. Complete the sale as normal. The gift card amount used will appear as a payment on the Lightspeed receipt
The gift card balance will then update in Wrapped and all connected sales channels.
If they have an email address connected to the gift card, they will receive their updated gift card balance.
If they have the gift card stored on Apple or Google Wallet, this balance will update too.