When a gift card holder wants to use their gift card to make a purchase at POS they may present either:
a. Their physical gift card (purchased in-store)
b. A digital gift card in an email (or printed version)
c. A digital gift card in Apple or Google Wallet
To redeem the gift card as a payment type, add the food and beverage to the order as normal and then select Pay.
2. Select the loyalty payment option.
3. You will be prompted to add a customer to the sale. A customer must be added in order to redeem a Wrapped gift card.
Note: We recommend adding a placeholder customer, such as "gift card", in Lightspeed, to save time if the customer doesn't want to provide their details.
4. Select Find or activate gift card.
5. Scan the QR code using the built-in scanner or manually enter the gift card code. Then select Find or Activate Gift Card.
Note: If a customer has forgotten their gift card, you can search for it by entering their email address into the gift card number field. This will display all active gift cards associated with their account.
6. The gift card balance and details will show and you can Pay with gift card.
7. You will see that the order has been paid. Select Finalize to sync the redemption to Wrapped.
Note: You must finalize the sale in order for the redemption to be completed and synced to your Wrapped account.