If you want manage a return for a customer in-store by issuing a gift card for use as store credit:
Make sure you have set up a Refund to gift card payment type in Lightspeed. To do this, see these instructions on creating a new payment type.
In your Lightspeed Retail Sell screen, start the refund as you normally would
2. When you get to the Return screen, choose the payment type Refund to gift card
3. If an email wasn't already added to the sale, add the customer's email address.
A 'refund to gift card' must contain a valid email address to ensure the customer receives their refund gift card code and to keep your records on returns accurate in Wrapped .
You do not need to provide them with a physical gift card. They will have a digital one created and sent to their email as part of the above step.
4. Click Confirm and Accept.
5. Complete the sale
The new gift card is synced to your connected sales channels and marked as a return in Wrapped for your records.
