Ensure your gift card code format is compatible with your sales channels. You can check/edit your gift card format under Gift card settings > Gift card code formatting
Gift card requirements as per integration:
Additional gift card requirements as per integration:
Shopify: minimum of 8 digits, maximum of 20 digits.
BigCommerce: minimum of 8 digits and maximum of 20 digits
WooCommerce Woo Gift Card Plugin: 16 digits with a dash every 4 characters
Lightspeed X-Series: 8+ digits required
Lightspeed R-Series: 8+ digits recommended
Lightspeed O-Series: 8+ digits recommended
Lightspeed K-Series: 8+ digits recommended
Lightspeed C-Series: 8+ digits recommended
Ecwid: 8+ digits recommended
WooCommerce Smart Coupons Plugin: 8+ digits recommended
Heartland: 8+ digits recommended
Bopple: 8+ digits recommended
By default, we will auto-generate 16-digit random alphanumeric codes with the following format: XXXX-XXXX-XXXX-XXXX
Note: When importing/adding gift card codes into Wrapped, if a code does not meet the requirements of your connected sales channel, it will fail to sync.
For security reasons, ensure any imported/added gift codes have been randomly generated and not sequential (e.g. AB000001, AB000002). Sequential codes are easy to guess and could be used fraudulently online.